Customer booking
A three-step public booking journey that shows a live quote before the customer confirms.
Custom Web Application / Operations Automation
Transport Booking & Operations Platform
An illustrative demonstration, with sample data, of a transport operations platform: customer bookings, pricing, journey management, dispatch, driver workflows and automated communications in one system. This is not a completed client project.
BookingPricingDispatchCustomer PortalDriver ToolsAutomation
Demo overview
One platform from booking to driver payout.
The public booking site, operations dashboard, driver portal and customer communications all run from a single source of truth—so staff stop rebuilding each job from inboxes and spreadsheets.
The operational challenge
Bookings, pricing and job updates living everywhere at once.
Quotes and fares depended on someone remembering the right price for each route and vehicle.
Jobs, driver allocation and status updates were spread across messages, notes and separate tools.
Customer confirmations and reminders were manual, inconsistent and easy to miss.
Driver commission and money owed had to be reconciled by hand after the fact.
The solution
Everything the operation needs, in one workspace.
A customer-facing booking journey feeds directly into an operations workspace where staff run dispatch, manage drivers, control fares and message customers—all backed by a complete audit trail.
- Customer booking
- Dynamic pricing
- Passenger & luggage requirements
- Journey management
- Vehicle selection
- Dispatch
- Driver workflows
- Customer portal
- Automated communication
- Operations management
Key features
Built around how the operation actually runs.
Each area is a verified part of the platform, connected to the same records so nothing has to be re-keyed.
Dynamic pricing
Live geofence and fixed-fare pricing applied automatically from the operator's own rules.
Vehicle matching
Vehicle classes selected by passengers and luggage, priced the same way dispatch runs them.
Return journeys
Return legs, extra pickups and optional extras handled inside a single booking.
Dispatch
Search, filter and assign a driver per leg with status, payment and fare on every row.
Driver portal
Drivers see their assigned journeys, update live status and have commission tracked per job.
Customer portal
Customers manage their own bookings instead of calling or emailing the office.
Automated communications
Pre-approved email and WhatsApp templates keep customer and driver contact consistent.
Inside the platform
A closer look at each workflow.
Screenshots from the debranded demo. All names, fares and figures are sample data.
Booking & pricing
A booking flow customers can finish, with fares that follow the rules.
The booking engine calculates the route, selected vehicle and eligible extras, then shows the live quote before confirmation—so pricing stays consistent with the operator's own fare rules instead of a manual quote.
- Live geofence and fixed-fare pricing
- Automatic vehicle selection by passengers and luggage
- Return journeys, extra pickups and optional extras
Vehicles & fares
The vehicle a customer picks is the vehicle the system prices.
Vehicle classes carry their own passenger and luggage rules, so the same choice drives both the customer quote and the operational job—keeping browsing, checkout and dispatch consistent.
- Passenger and luggage capacity shown up front
- Fixed fares with the airport drop-off charge included
- Editable fare rules applied automatically in the booking flow
Bookings & dispatch
Assign drivers and read the state of every job at a glance.
Staff search or filter bookings, assign a driver to each leg and see status, payment and fare together—so unassigned or at-risk jobs are obvious rather than buried.
- Search and filter by reference, customer, route or driver
- Per-leg driver assignment with status controls
- Status, payment and fare badges on every row
Driver tools
Drivers get their jobs; the business gets its numbers.
A dedicated portal shows each driver their assigned journeys and lets them move a job through its statuses, while commission on completed work is calculated automatically—no separate reconciliation step.
- Assigned journeys with live status updates
- Automatic 10% commission tracked per job
- A clear running balance of money owed
Access & accounts
Driver accounts and access controls, kept in one place.
Operations staff manage driver accounts, sessions and password security directly, with commission and compensation balances visible against each person.
- Mobile-login accounts with access controls
- Force password reset and revoke sessions
- Commission and compensation balances per driver
Finance
Fares, commission and adjustments that reconcile themselves.
Fare rules, customer refunds, automatic driver commission and compensation are separated and audited, so the money side stays easy to explain and easy to reconcile.
- Booked-fare value and driver money owed at a glance
- Editable fare rules and customer adjustments
- Audited changes that leave historic journeys intact
Automation
Consistent customer contact, from approved wording.
Pre-approved templates keep booking, reminder and payment messages consistent, and every message can be linked to a booking so journey details fill in automatically.
- Pre-approved email and WhatsApp templates
- Messages linked to bookings and customers
- Full contact history for customers and drivers
Traceability
A history the team can trust, and a clean way to import data.
Important actions leave a useful trail, and bookings, fares, geofences and pricing rules can be imported from CSV/XML with validation before save—so onboarding data does not mean starting from scratch.
- Audit trail with before/after context where available
- CSV/XML import with validation before save
- Lower-frequency admin tools kept out of daily dispatch
How the work flows
From customer booking to completed, reconciled job.
Each stage feeds the next from the same records, so the operation moves forward without re-keying.
- 01
Quote
Live fixed-fare quote.
- 02
Journey details
Pick-up, drop-off, date and time.
- 03
Vehicle selection
Matched to passengers and luggage.
- 04
Extras
Return legs, stops and options.
- 05
Confirmation
Booking confirmed and recorded.
- 06
Dispatch
Driver assigned per leg.
- 07
Driver workflow
Status updated from the portal.
- 08
Customer updates
Automated messages at each step.
Value
What the platform demonstrates.
Not a set of metrics—evidence of one connected operation and the capabilities a build like this brings together.
One connected workflow
Quote, booking, dispatch, driving and reconciliation all run from the same records.
Reduced reliance on disconnected tools
One platform in place of inboxes, spreadsheets and separate trackers.
Customer self-service
Customers book and manage journeys without phoning or emailing the office.
Centralised booking management
Every booking is searchable, filterable and owned in one place.
Structured staff operations
Dispatch, drivers and fares are run from a single operations workspace.
Automated communications
Consistent customer and driver contact from pre-approved templates.
Reusable transport business logic
Pricing, vehicles and journey rules are configured, not hard-coded.
Technology & capabilities
Practical, secure foundations.
A maintainable stack with security handled as part of the product, and third-party services kept optional behind environment configuration.
Backend
FastAPI with a PostgreSQL database, structured around the operation's records and rules.
Frontend
A static single-page application for the public booking site and the operations workspace.
Security
argon2 credential hashing, encrypted integration secrets and session controls.
Deployment
Docker-based deployment designed to be understandable and supportable after launch.
Payments & messaging
Optional Stripe, SMTP and WhatsApp integrations, enabled per environment.
Calendars & identity
Optional Microsoft and Google integrations, kept behind environment configuration.
Start a project
Have a workflow that has outgrown spreadsheets?
Tell us what happens today—from the first enquiry to the final reconciliation—and we'll help turn it into one dependable system.