Launch is the start of the operating life.
Live software needs clear ownership for fixes, provider changes, security updates and the improvements users discover once the system is doing real work.
Fixes & investigation
Investigate defects, failed integrations, deployment issues and unexpected behaviour.
Maintenance
Keep dependencies, deployment configuration and operational safeguards under review.
Improvements
Turn real-user feedback into prioritised enhancements rather than uncontrolled scope creep.
Use the level of support the system actually needs.
Small systems may only need ad-hoc help. Operationally important systems often benefit from an agreed monthly arrangement and a clearer response process.
Available models
- Ad-hoc work at £45.50/hour
- Half-day focused work at £161
- Full development day at £318.50
- Ongoing support arrangements from £104.30/month
- Separately quoted development sprints for larger improvements
Exact coverage and response expectations are confirmed in the support agreement. Third-party outage resolution is subject to the provider involved.
Keep live improvements controlled.
Capture
Record the request, impact and desired outcome.
Assess
Decide whether it is a defect, small change or new scope.
Approve
Confirm priority, price and release timing where needed.
Release
Build, test, deploy and update the change history.
Already have an app that needs attention?
OpsForm can start with an audit and priority-fix list before committing to a rebuild.