Services

Build the system your business actually needs.

OpsForm is a UK custom software business based in Brighton. We design around the work your team already does—replacing spreadsheets, reducing repetitive admin and connecting the tools that currently force people to copy information by hand.

01

Discovery & solution planning

For businesses that know the process is broken but do not yet have a clear technical specification.

Current workflow mappingPain points & riskUser rolesData modelIntegration needsPrioritised release plan
Business outcome: a practical plan for the first release, with assumptions and exclusions written down before larger spend.

Typical output: a practical solution outline and scoped build proposal.

02

Custom web applications

Purpose-built systems for teams whose workflow no longer fits generic software or shared workbooks.

Secure login & permissionsDashboardsCustomer or client recordsTasks & workflowsSearch & filtersReporting & audit events
Example: replace a spreadsheet-based job tracker with a searchable application staff can trust day to day.

Spreadsheet replacement when a shared workbook runs the operation →

03

Operations portals

A single workspace for the people running customers, jobs, bookings and internal handoffs.

Jobs & projectsSchedulingStaff assignmentInternal notesDocumentsStatus-driven actions
Example: centralise staff, jobs and customers so nobody reconstructs status from email threads.
04

Booking, quote & customer journeys

Turn complex rules into a simple customer flow while keeping the backend authoritative for operations.

Pricing rulesCapacity/eligibility logicPaymentsConfirmationsCustomer self-serviceAdmin overrides
Example: a booking and operations system where quote rules, capacity and payment status live in one place.
05

Workflow automation

Reduce repetitive admin without turning the process into a black box.

Automatic task creationRemindersStatus transitionsApprovalsScheduled jobsEscalation rules
Example: automate customer communication when a job moves status, with a clear history staff can review.

Workflow automation for UK operations still moved by hand →

06

Integrations & communications

Connect the system to the tools and channels your business already relies on—so people stop copying data between them.

Stripe & paymentsEmailWhatsAppCalendarsThird-party APIsWebhooks
Example: keep finance, messaging or calendar tools in place while OpsForm becomes the operational source of truth.

Provider fees, accounts and API availability are separate from OpsForm development charges.

07

Applied AI

Use AI for bounded, reviewable tasks where it saves staff time without inventing business rules.

Email triageDraft repliesDocument extractionInternal knowledge searchSummariesSuggested next actions
Example: draft a customer reply or extract fields from a document, then leave a person to approve before anything is sent.
08

Existing app rescue & improvement

If you already have a system, OpsForm can inspect what exists, fix priority issues and plan improvements without automatically starting again.

Bug fixingPerformanceMobile usabilityDeployment problemsData migrationsFeature extensions
Example: stabilise a live app, reduce operational risk, then extend the highest-value workflow deliberately.
A sensible first release

Build the core workflow first.

The first version should solve the operational problem, not attempt every future idea. New modules can be added once real users prove what matters.

Common MVP foundation

  • Authentication and user roles
  • Core business records
  • Main workflow and statuses
  • Search and useful filters
  • Basic reporting
  • Audit history and operational safeguards
  • Production deployment

Not sure which service applies?

Describe what your team does today. The technical shape can be worked out from there.

Describe the workflow →